Refund and Returns Policy

Refund and Returns Policy

Last Updated: January 20th, 2026

Thank you for shopping at GSLOX.com (“GSLOX”, “we”, “our”, or “us”). This Refund and Returns Policy explains the conditions under which refunds may be issued for purchases made on our digital marketplace.

By using GSLOX, you agree to the terms outlined in this policy.

1. Digital Products Policy

All products sold on GSLOX are digital products, including but not limited to software, licenses, e-books, templates, digital assets, tools, and online resources.

Due to the nature of digital content, all sales are generally final and non-refundable once the product has been successfully delivered.

2. Eligible Refund Cases

A refund may be considered only under the following circumstances:

  • The digital product was not delivered after successful payment.
  • The product is significantly defective, corrupted, or inaccessible, and the issue cannot be resolved.
  • The product received is substantially different from the description provided.
  • A refund is required by applicable consumer protection laws.

Refund requests are evaluated on a case-by-case basis.

3. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after purchase.
  • Incompatibility due to incorrect system requirements not caused by GSLOX.
  • Failure to read product descriptions before purchase.
  • Products that have been downloaded, accessed, activated, or used successfully.
  • Promotional, discounted, or free products (unless otherwise stated).

4. Refund Request Process

To request a refund, please contact us within 7 days of your purchase and provide:

  • Order number
  • Product name
  • Reason for the refund request
  • Relevant evidence (screenshots or error details)

Requests submitted after this period may not be eligible.

5. Refund Approval and Processing

  • If approved, refunds will be processed to the original payment method.
  • Processing time may vary depending on the payment provider.
  • GSLOX reserves the right to deny refund requests that do not meet this policy.

6. Seller Responsibility

GSLOX is a marketplace platform. Individual sellers are responsible for the quality and functionality of their digital products. GSLOX may act as a mediator in disputes but does not guarantee refunds unless policy conditions are met.

7. Chargebacks and Disputes

Unauthorized chargebacks or payment disputes may result in account suspension or termination. We encourage users to contact GSLOX support first to resolve any issues.

8. Policy Updates

GSLOX reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on this page.

9. Contact Us

If you have questions about this Refund and Returns Policy, please contact us:

Email: support@gslox.com
Website: https://www.gslox.com